Learn about all things shipping and how to track your order
We currently ship to Canada, the US (including Post Office Boxes), Europe, the UK, and Australia/New Zealand. Please note that Norway, like Switzerland and other regions, isn’t part of the European Union, due to legal and tax reasons, we cannot ship
We fulfill all orders directly from our headquarters in Montreal, Quebec. We generally fulfill orders very quickly - so check your email confirmation after placing an order in case there's an issue! Most orders are shipped a few hours after the order
Shipping costs can vary depending on your location and the shipping method selected. We offer both standard and express shipping options to accommodate our customers' needs. To provide you with accurate shipping costs for your specific location and p
Shipping costs can vary depending on your location and the shipping method selected. We offer both standard and express shipping options to accommodate our customers' needs. To provide you with accurate shipping costs for your specific location and p
Mistakes happen! If you’ve made an error in your shipping address, please reach out to us via chat or email as soon as possible. We will only be able to modify your shipping address before your order is fulfilled, so please let us know and we'll do o
If your order has shipped but seems to be lost or stuck in transit, you can:. 1) Check that your shipping address is correct. 2) Check around your home or building, or with neighbours. Our packages are typically on the smaller side, so it may be in y
If your order shows as delivered but hasn't reached you, we suggest first double-checking your residence, mailbox, neighbours and all doors to ensure it's not misplaced. Please also be sure to check areas protected from weather and areas out of stree
We understand your anticipation and want to shed light on why your order may still be marked as 'unfulfilled':. Pre-order Items: Orders containing pre-order items are fulfilled once the item is produced and ready to ship. If your order includes multi
We have multiple websites to serve you better. These include a US website, Canada, the EU, and Australia. When placing an order, please ensure that you are on the correct site and being charged in your currency. If the shipping costs are not what you
We’re sorry to hear that your order was damaged in transit. Occasionally, rough handling by our shipping carriers can cause packages to get a bit beat up, and sometimes the labels or bags may even be torn. Rest assured, since our products are intimat
Our emails sometimes end up in your spam or junk folders. We would recommend double-checking there. However, if you still cannot locate your order details, please reach out to us including the following information so we can locate your order:. Name: