My order was marked as delivered but I never received it. What should I do?Updated a month ago

If your order shows as delivered but hasn't reached you, we suggest first double-checking your residence, mailbox, neighbours and all doors to ensure it's not misplaced. Please also be sure to check areas protected from weather and areas out of street view.

If you have a multi-unit community mailbox and there is a key in your regular mail compartment, your package is in a parcel locker. Check the key tag for the corresponding locker number and open that locker. If you live in an apartment/condo, contact your building's management office to see if the package was left with them.

This step helps us initiate a claim with the carrier for non-delivery.

Occasionally, orders may be marked as delivered before actual delivery, so it's worth waiting a couple of days in case it arrives late.

If you still can't locate your package, we advise contacting the shipping carrier responsible for the delivery. They may have additional details about your shipment. Unfortunately, due to confidentiality reasons, we're unable to handle this directly on your behalf.

If these steps don't resolve the issue, please reach out to our Customer Experience Team, and we'll assist you in filing a lost claim with the shipping carrier and provide a replacement order. 

We apologize for any inconvenience caused but rest assured, we're committed to ensuring you receive your tights.