My order arrived damaged, what should I do?Updated a month ago

We’re sorry to hear that your order was damaged in transit. Occasionally, rough handling by our shipping carriers can cause packages to get a bit beat up, and sometimes the labels or bags may even be torn. Rest assured, since our products are intimates and we do not allow returns, we can guarantee that you did not receive a previously worn item.

Please reach out to our Customer Experience Team with your order number and a picture of the damaged shipping bag, packaging, and product. We'll assist you in filing a claim with the shipping carrier and offer a solution.