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Sheertex by SRTX

The Sheertex Help Center is here to provide you with the information and support you need to get the most out of your Sheertex products. We are committed to providing the highest level of customer service and support.

Sheertex Help Center | F.A.Q. and Order Tracking

Unfortunately most of our products are intimates products, so once they leave our facility, they cannot be returned. All orders are final sale for this reason. 

However, our Sheertex tights come with a 90-day no-rip guarantee (aside from our Essential Sheer Tights, which comes with a 30-day guarantee). Our guarantee covers any damages on all tights products that render them unwearable. If your tights are eligible for the guarantee, we’ll send you a replacement at no additional cost, including shipping. In this case, please reach out with a photo of the damaged product and we'll take the necessary actions to help you once the team reviews! 😃

Please note that any Sheertex products not purchased directly from our website may not be eligible for our 90 Day Guarantee.

Do you have a return/exchange policy?

I'd be happy to help you out here! 

Here's our most recent sizing diagram that provides guidance on the weight and height for how we best explain our sizing at Sheertex. 

If you have specific questions about our size chart and your fit, we'll be happy to help further!

How do I pick the right size?

We're glad you checked in! 

Please send us an email at hello@sheertex.com with your order number or the email used at checkout and a photo of your damaged item. Our team will take it from there!

How do I claim my guarantee?

On our website, you can only use one discount code, promotion, or sale at a time. Please note that discount codes are not applicable to our Essentials line.

If you have any further questions, feel free to let us know!

How do I use a discount?

We fulfill all orders directly from our factory in Montreal, Quebec. We process orders as soon as possible, and most orders are fulfilled the next business day (pre-orders not included). Shipping times are on average 3-5 business days after the order has left our facility. 

You will receive a tracking number by email once your order has shipped, and you’ll be able to follow your order’s journey from our home to yours. 🚛

If you believe your order is stuck or lost, please let us know!

How long will my order take to ship?

Sometimes, since our tights are a knit rather than a solid fabric, strands of the fibre can get twisted (usually after a wash or first putting them on) into lines that look like snags. This is easily fixed! All you need to do is pinch on either side of the line with both hands at once, and tug sharply a few times, maybe wiggling on some of the more stubborn ones. 

 

You can even give your tights a nice hand wash to allow the fibres to reset; repeating the massage method if needed. Don't be afraid to really pull at the line, it should almost make a snapping sound. Our tights can take it 😉

This should do the trick, but if it doesn’t please let us know!

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