Safe Ship ProtectionUpdated 4 months ago

Safe Ship Protection - Peace of Mind for Your Order

Add Safe Ship Protection to your order for a small fee and enjoy total confidence in your delivery. With Safe Ship Protection, you’re covered against unexpected issues like lost orders, stolen packages, or items damaged in transit. If anything goes wrong, we’ll replace your order free of charge – so you can shop worry-free.

How It Works:

• Theft Coverage: If your package is believed to be stolen from your doorstep, Ship Protection safeguards your delivery. We will replace your package at no extra cost.
• Undelivered (lost) Coverage: If your package has been in transit or out for delivery with no updates from the shipping carrier, Safe Ship Protection has you covered. We will work to resolve the issue and ensure you receive your order.
• Damage Coverage: If your item arrives damaged, Safe Ship Protection ensures you receive an order replacement. Please note that this coverage applies exclusively to damage sustained to the product itself. Minor wear or tears to our biodegradable packaging, which can occur during transit, are not covered unless the product inside has also been affected. 
  
  All claims must be reported to our Customer Experience team within 7 business days of the delivery date (or delivery window in the case of lost packages). 

Safe Ship Protection Terms and Conditions:

Safe Ship Protection offers limited coverage against lost, stolen, or damaged shipments from our warehouse to the address provided at checkout. 

Conditions and exclusions apply. Coverage applies only to eligible orders with Safe Ship Protection added at checkout, you will see the charge on your order confirmation.

 Replacement approval is at the discretion of our support team. Abuse or misuse of Safe Ship Protection may result in service suspension and/or loss of coverage eligibility. 

For additional details, please review our full terms and conditions.