What is your return/exchange policy?Updated 15 days ago

Our products are considered intimates, as such they are final sale for hygienic reasons.

Customers may return items if they are unopened in their original packaging. All returns must be requested within 30 days of the delivery date for a refund or store credit. Shipping fees are the responsibility of the customer. 

For international returns (returns are only accepted at our facility in Montreal, Canada), any duties and customs fees are the responsibility of the customer. 

**Items that arrive at our facility opened/worn will not be refunded.

Once we receive your return, and our Returns team has checked your items, someone will contact you to process your refund.  

Sheertex products not purchased directly from our website would adhere to the policies of the retailer where they were purchased. 

For information about our 90-Day Rip-Resist Guarantee, please take a look at this article.

The fine print:
We reserve the right to refuse returns, exchanges, replacements, and refunds from customers who we believe are attempting to abuse our policies.

This return policy applies to all locations that Sheertex ships to and is subject to change.