Frequently Asked QuestionsUpdated 2 months ago
Where can I buy Sheertex Products?
We are live! Check out our exclusive, limited edition releases from the new Sheertex Studio collection, available only on Sheertex.com!
Sheertex is also available at your favorite retail brands worldwide! Shop with our partners to discover our innovative products.
What is Sheertex Studio?
We've been working diligently behind the scenes to bring you our new collection that is available exclusively on Sheertex.com.
When is Sheertex Studio Launching?
Sheertex Studio, our newest collection, is live! Limited quantities are available so act fast. Stay tuned for more updates and be sure to subscribe to our mailing list for the latest announcements!
Are prices different at your retail partners?
Prices might vary slightly depending on the retailer. We recommend checking with each partner for the most accurate pricing and their return policies.
What happens to my existing order placed on your website?
All existing orders will be processed and shipped as usual. If you have any questions about your order, our customer service team is ready to help.
Will the 90-Day Rip-Resist Guarantee still be in effect?
Our 90-day Rip-Resist Guarantee remains in effect for items purchased exclusively from sheertex.com. Items purchased at other retailers that are 'Made Strong with Sheertex' are subject to the retailer's return policies, visit their website for more details. Contact our customer experience team here if you need assistance.
Can I contact customer support?
Yes, our customer experience team is available to assist with any questions or concerns. Feel free to reach out to us here.
Can I return or exchange items purchased from your retail partners?
Returns and exchanges should be handled directly with the retailer where you made your purchase, according to their return policy.
Can I still sign up for your newsletter?
Absolutely! Sign up for our newsletter on our website to stay updated on the latest news, promotions, and product releases.
How can I find the nearest retail partner location?
Use our store locator on our website to find the nearest retail partner and get your Sheertex favorites.
The product I’m looking for isn’t available in any nearby retail store. What can I do?
- Online Retail Partners: Check our online retail partners' websites – they might have what you need and offer delivery to your area.
- Contact Customer Service: Our team can help locate the product at a nearby store or provide information on restocking.
- Request a Transfer: Some retailers offer the option to transfer products between stores. Ask if this service is available.
- Sign Up for Notifications: Many retailers offer restock alerts. Sign up to be notified as soon as the product is back in stock.
- Visit Sheertex Studio: limited edition releases from our new Sheertex Studio collection have launched exclusively on sheertex.com!
Stay tuned for more updates – we can’t wait to share what’s next with you!