Get the most up-to-date answers to the questions we get asked the most

Where can I buy Sheertex Products? <div data-message-author-role="assistant" data-message-id="2780635d-ba70-4dc1-9bdb-d259739ba602" dir="auto"><div id="isPasted">We are live! Check out our exclusive, limited edition releases from the new Sheertex Studio collection, available only on <a class="fr-green" style=" text-decoration: none;">Sheertex.com</a>!</div>Sheertex is also available at your favorite retail brands worldwide! Shop with our partners to discover our innovative products.&#xA0;</div><hr>What is Sheertex Studio? We&apos;ve been working diligently behind the scenes to bring you our new collection that is available exclusively on <a data-sk="tooltip_parent" data-stringify-link="http://Sheertex.com" href="http://sheertex.com/" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Sheertex.com</a>.<hr>When is Sheertex Studio Launching? Sheertex Studio, our newest collection, is live! Limited quantities are available so act fast. Stay tuned for more updates and be sure to subscribe to our mailing list for the latest announcements!<hr>Are prices different at your retail partners? Prices might vary slightly depending on the retailer. We recommend checking with each partner for the most accurate pricing and their return policies.<hr>What happens to my existing order placed on your website? All existing orders will be processed and shipped as usual. If you have any questions about your order, our customer service team is ready to help.<hr>Will the 90-Day Rip-Resist Guarantee still be in effect? Our 90-day Rip-Resist Guarantee remains in effect for items purchased exclusively from <a data-sk="tooltip_parent" data-stringify-link="http://sheertex.com" href="http://sheertex.com/" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">sheertex.com</a>. Items purchased at other retailers that are &apos;Made Strong with Sheertex&apos; are subject to the retailer&apos;s return policies, visit their website for more details. Contact our customer experience team <a data-sk="tooltip_parent" data-stringify-link="https://contact.gorgias.help/forms/srcu2vad" href="https://contact.gorgias.help/forms/srcu2vad" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a> if you need assistance.<hr>Can I contact customer support? Yes, our customer experience team is available to assist with any questions or concerns. Feel free to reach out to us <a data-sk="tooltip_parent" data-stringify-link="https://contact.gorgias.help/forms/srcu2vad" href="https://contact.gorgias.help/forms/srcu2vad" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>.<hr>Can I return or exchange items purchased from your retail partners? Returns and exchanges should be handled directly with the retailer where you made your purchase, according to their return policy.<hr>Can I still sign up for your newsletter? Absolutely! Sign up for our newsletter on our website to stay updated on the latest news, promotions, and product releases.<hr>How can I find the nearest retail partner location? Use our <a class="fr-green" href="https://sheertex.com/pages/store-locator">store locator</a> on our website to find the nearest retail partner and get your Sheertex favorites.<hr>The product I&#x2019;m looking for isn&#x2019;t available in any nearby retail store. What can I do?<ul style="margin-left: 40px ;"><li style="font-family: Inter; font-size: 15px;">Online Retail Partners: Check our online retail partners&apos; websites &#x2013; they might have what you need and offer delivery to your area.</li><li style="font-family: Inter; font-size: 15px;">Contact Customer Service: Our team can help locate the product at a nearby store or provide information on restocking. Request a Transfer: Some retailers offer the option to transfer products between stores. Ask if this service is available.</li><li style="font-family: Inter; font-size: 15px;">Request a Transfer:&#xA0;Some retailers offer the option to transfer products between stores. Ask if this service is available.</li><li style="font-family: Inter; font-size: 15px;">Sign Up for Notifications: Many retailers offer restock alerts. Sign up to be notified as soon as the product is back in stock.&#xA0;</li><li style="font-family: Inter; font-size: 15px;">Visit <a class="fr-green" href="http://Sheertex.com">Sheertex Studio</a>: limited edition releases from our new Sheertex Studio collection have launched exclusively on <a data-sk="tooltip_parent" data-stringify-link="http://sheertex.com" href="http://sheertex.com/" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">sheertex.com</a>!</li></ul><hr>Stay tuned for more updates &#x2013; we can&#x2019;t wait to share what&#x2019;s next with you!

Frequently Asked Questions

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Frequently Asked Questions (FAQ)

Where are you located?

How can I partner with Sheertex?

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Explore Career Opportunities at Sheertex

How to contact Sheertex?

Pre-Order Items

Where can I find Sheertex products?

Where to find Sheertex in the United States

Where to find Sheertex in Canada

Where to find Sheertex in the UK

Where to find Sheertex in the EU

Where to find Sheertex in Australia/New Zealand

General query

Website error

How can I choose the right Nude shade?

General

How do I choose my size?

Do you carry inclusive sizes?

My tights are the wrong size, what do I do?

I'm in between sizes, what should I do?

Sizing

What makes them different from other brands?

What are they made of?

Do you make products other than tights?

Product not in stock?

How do I wash them?

Conscious Caring

Snags and Defects

What denier levels do you offer?

Where are our products manufactured?

Do you sell maternity tights?

Do you sell nude tights outside of the US and Canada?

Sheertex Gusset Material

Product Information

Can I modify my order items?

How do I cancel my order?

⭐️ What do I do if I receive the wrong item in my order?

Item is missing from my order

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Wrong items received

Order Issues

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How long will my order take to ship?

How much is shipping?

Can I pay for expedited shipping?

There's an error with the shipping address that I provided, what do I do?

Order Lost or Stuck In Transit

My order was marked as delivered but I never received it. What should I do?

Why is my order still marked as ‘Unfulfilled’?

What currency am I shopping in?

My order arrived damaged, what should I do?

Not received email confirmation

Shipping & Tracking

What is your return/exchange policy?

My item was sent in the wrong size!

Returns & Exchanges

Do your products have a guarantee?

Our 90 Day Guarantee

Do you offer price adjustments?

How to use a discount code/giftcard?

I’m having trouble with my discount code

International Orders Fees

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When will I be charged?

How do I purchase a gift card?

Payment and Pricing

Our Commitment

Products and Materials

Sustainable Packaging

Are they biodegradable?

Sustainability