Order Issues

Have an issue with your order? Find out what to do, here!

Can I modify my order items?

Our fulfillment team is impressively fast - but if your order has not been fulfilled yet, you can reach out to our Customer Experience team and request to modify or cancel your order. Once an order is fulfilled, we are unable to cancel it or make cha

How do I cancel my order?

We're sorry to hear that you want to cancel your order!. If you've just purchased your products through our site, you can request a cancellation by clicking here, through our website's chat feature by selecting 'Track and Manage My Orders', or by sen

What do I do if I receive the wrong item in my order?

We are sorry to hear we shipped you the wrong product! Don't worry, we will get this corrected as soon as possible 😊In order for us to get this moving, would you mind sending an email to [email protected] including a picture of the item received in

Item is missing from my order

We are sorry to hear an item was missing from your order. Please contact our customer service team with your order number and a photo of the Box label, that your product came in. Our team would be more than happy to correct this issue. You can contac

How can I track my order?

If your order has been fulfilled, you should receive an email with a tracking link so you can follow your order as it makes its way to you!You can also sign in here to view and track your order.If you’re having issues with your tracking link or can’t