If you couldn't find the answer you need in our articles, please contact us!

Back to Sheertex.com

Continue Shopping

Sheertex by SRTX

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">We are sorry to hear about a mix-up with your order. Please contact our customer service team with your order number and a photo of the box label, that your tights came in. Our team would be more than happy to correct this issue.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can contact us by email: hello@sheertex.com
Chat - Look for the bright green button in the bottom right corner of our website.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Facebook Direct Message
Instagram Direct Message

We are sorry to hear about a mix-up with your order. Please contact our customer service team with your order number and a photo of the box label, that your tights came in. Our team would be more than happy to correct this issue. You can contact us b

⭐️ What do I do if I receive the wrong item in my order?

Order Issues

Frequently Asked Questions

Frequently Asked Questions (FAQ)

Where are you located?

How can I partner with Sheertex?

How do I unsubscribe from emails?

Explore Career Opportunities at Sheertex

How to contact Sheertex?

Pre-Order Items

Where can I find Sheertex products?

Where to find Sheertex in the United States

Where to find Sheertex in Canada

Where to find Sheertex in the UK

Where to find Sheertex in the EU

Where to find Sheertex in Australia/New Zealand

General query

Website error

How can I choose the right Nude shade?

General

How do I choose my size?

Do you carry inclusive sizes?

My tights are the wrong size, what do I do?

I'm in between sizes, what should I do?

Sizing

What makes them different from other brands?

What are they made of?

Do you make products other than tights?

Product not in stock?

How do I wash them?

Conscious Caring

Snags and Defects

What denier levels do you offer?

Where are our products manufactured?

Do you sell maternity tights?

Do you sell nude tights outside of the US and Canada?

Sheertex Gusset Material

Product Information

Can I modify my order items?

How do I cancel my order?

Item is missing from my order

How can I track my order?

Wrong items received

Where do you ship?

How long will my order take to ship?

How much is shipping?

Can I pay for expedited shipping?

There's an error with the shipping address that I provided, what do I do?

Order Lost or Stuck In Transit

My order was marked as delivered but I never received it. What should I do?

Why is my order still marked as ‘Unfulfilled’?

What currency am I shopping in?

My order arrived damaged, what should I do?

Not received email confirmation

Shipping & Tracking

What is your return/exchange policy?

My item was sent in the wrong size!

Returns & Exchanges

Do your products have a guarantee?

Our 90 Day Guarantee

Do you offer price adjustments?

How to use a discount code/giftcard?

I’m having trouble with my discount code

International Orders Fees

What type of payment options do you offer?

When will I be charged?

How do I purchase a gift card?

Payment and Pricing

Our Commitment

Products and Materials

Sustainable Packaging

Are they biodegradable?

Sustainability

⭐️ What do I do if I receive the wrong item in my order?Updated 21 days ago