My tights are the wrong size, what do I do?Updated 15 days ago
We understand that sometimes mistakes happen, and you may find yourself with an item that doesn't quite fit as expected or isn't what you ordered. While we strive to make your shopping experience as smooth as possible, we encourage mindful shopping practices to ensure you find the perfect fit the first time around. Here's what to do if you've ordered or received the wrong size:
If you've received an item in the wrong size, please reach out to our customer experience team as soon as possible. While we typically do not offer refunds for incorrect sizing, we are here to assist you in finding a solution. Our friendly and knowledgeable team will work with you to explore available options.
Exchange Options:
Depending on the item and its availability, we may be able to offer an exchange for the correct size. Please note that exchanges are subject to product availability and our exchange policy.
Return Policy:
If an exchange is not possible, you may be eligible to return the item for store credit or a refund, as per our return policy. However, please be aware that return shipping fees are the responsibility of the customer (unless we made a mistake) and the package must be unopened.
Promoting Mindful Shopping:
We promote mindful shopping practices to minimize returns and exchanges. We encourage you to double-check your measurements and product details before placing an order to ensure a seamless shopping experience.
Our Commitment to You:
While we understand the frustration of receiving an item in the wrong size, we're here to help make things right. Our priority is your satisfaction, and we'll do our best to assist you within the constraints of our policies.
If you have any questions or need assistance with your order or sizing, please contact our customer experience team. We're here to support you every step of the way.