Sheertex by SRTX

Get support at the Sheertex Help Center. Find answers to frequently asked questions, tips, and comprehensive guides on product care, orders, and more. Get the help you need for a seamless experience with Sheertex's durable tights.

Sheertex Help Centre and Frequently Asked Questions (FAQ)

Our products are considered intimates, so once they leave our facility, they cannot be returned. All orders are final sale for this reason.

Customers may return items if they are unopened in their original packaging. All returns must be requested within 30 days of the delivery date for a refund or store credit. Shipping fees are the responsibility of the customer. See our policy here.

Our Sheertex tights come with a 90-day rip-resist guarantee that covers any damages on all products that render them unwearable. If your tights are eligible, we’ll send you a replacement at no additional cost, including shipping. If this is the case, send us a photo of the damaged product and we'll take the necessary actions to help you! 😃

Items not purchased directly from our website may not be eligible for our 90-day guarantee and returns and exchanges should be handled directly with the retailer where you made your purchase, according to their return policy.

Do you have a return/exchange policy?

I'd be happy to help you out here! 

Some products may fit differently, so it's important to verify the sizing chart on each product page.

If you have specific questions about our size chart and your fit, we'll be happy to help further!

How do I pick the right size?

It's simple! 
1. Let us know the Sheertex order number & which product is damaged
2. Send us a photo of the damage and the full product

If eligible, we'll send you a replacement! The guarantee covers you for 90 days from the date of delivery and applies to items purchased on Sheertex.com and our Stubborly line.

How do I claim my guarantee?

Who doesn't love a good discount?!

You will be able to enter your code during the checkout process, it will look something like this:



 

On mobile devices, please select ‘Show Order Summary’ to add the discount code. 

On a computer, you can enter your discount code during the checkout process on the right-hand side of the page.

Be sure to check the order summary to ensure the code was applied before submitting the order. 

Please, note that in most cases, you can only use one discount code, promotion, or sale at a time.

If you have any further questions, feel free to let us know!

How do I use a discount?

Since our tights are knit, strands of the fibre can get twisted (usually after a wash or first putting them on) into lines that look like snags. This is easily fixed! All you need to do is pinch on either side of the line with both hands at once, and tug sharply a few times, maybe wiggling on some of the more stubborn ones. 


 

You can even give your tights a nice hand wash to allow the fibres to reset; repeating the massage method if needed. Don't be afraid to really pull at the line, it should almost make a snapping sound. Our tights can take it 😉

This should do the trick, but if it doesn’t please let us know!

My tights have snags!

Thank you for your order! We typically fulfill and ship orders within 24-48 hours, if your order hasn't been fulfilled yet and you think it should have been - let us know! This does not apply to pre-order items or items not purchased on sheertex.com. 

If you placed an order with one of our retail partners, please check your order confirmation email for details and contact the retailer if you are having an issue.

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